33bk Privacy Policy

1 Introduction

33bk ("we", "our", "platform") treats your privacy with the utmost importance. This privacy policy explains what kinds of information we collect about you when you use 33bk's website and services, why we collect it, how we use it, and in what circumstances we may share it with third parties.

By using 33bk's website or services, you are giving your consent to the terms of this privacy policy. If you do not agree with these terms, please refrain from using our services. We will publish a notice on this page and update the "Last Updated" date whenever any changes are made.

2 What Information We Collect

33bk collects two types of information: what you voluntarily provide, and what is automatically collected while you use our platform.

Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (where applicable for identity verification)
• Residential address
• Username and password chosen at account registration (stored in encrypted form)

Financial and Transaction Information

• Records of deposits and withdrawals via bKash, Nagad, and Rocket
• Transaction amount, date, and status
• Mobile number linked to the payment method (full card numbers or bank account numbers are not stored)

Usage and Technical Information

• IP address, device type, and operating system
• Browser type and version
• Which pages were visited, when, and for how long
• Game history, betting details, and play patterns
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Collection

33bk collects and processes your information only for the following legitimate purposes:

• Account management: Registration, login, identity verification, and keeping your account secure.
• Service delivery: Completing gaming, betting, deposit, and withdrawal processes.
• Customer support: Resolving your issues via live chat or email.
• Security and fraud prevention: Detecting suspicious activity and protecting the integrity of the platform.
• Responsible gaming: Monitoring gaming behaviour so we can provide support if needed.
• Legal compliance: Retaining information in line with applicable laws and regulations.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Communications: Sending promotional offers, service updates, or important notices (with your consent).

4 Cookie Policy

The 33bk website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of Cookies

• Essential cookies: Required to maintain login sessions and keep core services running.
• Functional cookies: Used to remember your preferred settings (such as language).
• Analytical cookies: Used to understand how the website is used; these do not directly collect personally identifiable information.

You can disable non-essential cookies by changing your browser settings. However, doing so may cause some services to not work properly.

5 Data Sharing and Disclosure

33bk does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

Our trusted service providers handling payment processing, game software provision, technical support, and data storage receive access to only the minimum information necessary. These partners operate under strict confidentiality agreements.

Legal Obligations

We may be required to disclose information to comply with court orders, government investigations, or applicable law. In such cases, we will make every effort to notify you to the extent legally permitted.

Security Protection

Relevant information may be shared with investigative agencies when cooperation is needed to prevent fraud, money laundering, or other unlawful activity.

6 Data Security Measures

33bk applies industry-standard technical and administrative measures to keep your information secure.

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored in plain readable form.
• Access Controls: Only authorised personnel can access your information, and only for specific, necessary purposes.
• Security Monitoring: Our systems are monitored around the clock so that any unusual activity can be detected quickly.
• Regular Security Reviews: Our security measures are reviewed and updated on a regular basis.

Complete security on the internet cannot be guaranteed, but we take every precaution to protect your information.

7 Data Retention Period

33bk retains your information for as long as it is necessary to provide services or required to fulfil legal obligations.

• Active accounts: Information is retained for the entire period the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period due to legal requirements.
• Transaction records: Financial transaction data is retained for a specified period in accordance with legal obligations.

When information is no longer needed, we securely delete it or anonymise it so that it can no longer be linked to you.

8 Your Rights

As a 33bk user, you have the following rights regarding your own information:

Right to Access

You may request to see what information we hold about you. We will provide this information within a reasonable timeframe.

Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You can update much of your information yourself in your account settings.

Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time through your account settings or by contacting our customer support team.

Right to Close Your Account

You may request to close your account at any time. Once the account is closed, use of your information will cease except where required by law.

To exercise any of the above rights, contact our 24/7 live chat support or send us an email.

9 Privacy of Minors

33bk is an adult gaming platform. Our services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

If we are informed that a minor has registered for our services, we will immediately close that account and delete the associated information. If you believe a minor has created an account on our platform, please contact us.

10 Third-Party Links and Services

Our platform may integrate services from game software providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These third parties have their own privacy policies and are independently responsible for any information they collect through their services. We are not responsible for their privacy practices.

Payment service providers such as bKash, Nagad, and Rocket also have their own privacy policies. When a transaction is carried out, your information is processed directly through their secure systems.

11 Changes to This Policy

33bk reserves the right to update this privacy policy at any time. If any significant changes are made, we will:

• Update the "Last Updated" date on this page.
• Send a notice to your registered email for significant changes.
• The updated policy may be shown to you at your first login after the change.

Continuing to use the platform after any changes will be taken as your consent to the new policy. We therefore encourage you to visit this page regularly.

12 International Data Transfers

33bk may use servers in various countries. When transferring data outside Bangladesh, we ensure that adequate data protection measures are in place in the recipient country or organisation. We apply established contractual safeguards to protect your information.